Anti-spam

Can I use Anti-spam with any other Exclaimer product?
Yes, Anti-spam is fully compatible with all our other products.
How is Anti-spam licensed?
Anti-spam is licensed on a per user basis per year unless you are running a Small Business Server which is licensed on a per server basis.
What are the System Requirements for Anti-spam
Please follow this link to view System Requirements for Anti-spam.
How do I apply my Anti-spam license?
Use the Remote Deployment feature. Take a look at the product help system in the Remote Deployment section. Launch the Anti-spam console and select the Exclaimer node on the left of the screen. Select the licensing tab and click on the “Activate Full License” then follow the on screen instructions.
Where should I install Anti-spam?
It is recommended that Anti-spam is installed on the Microsoft Exchange Edge Transport server. If you do not have a Microsoft Exchange Edge Transport server, Anti-spam can be installed on the Microsoft Exchange Hub Transport servers.
What actions can I configure Anti-spam to take on messages identified as spam?
You can configure Anti-spam to silently reject messages, reject with a notification, modify subject and or add internet headers, redirect to a central Quarantine mailbox or Quarantine to users’ Junk E-mail Folder.
What happens to my existing Microsoft Exchange anti-spam settings when I install Exclaimer Anti-spam?
The existing Microsoft Exchange anti-spam settings are backed up to a configuration file and Exclaimers’ Anti-spam settings are applied. The existing settings are reapplied from the configuration file when you uninstall Exclaimer Anti-spam.

General

How long does a trial period last?
Your trial needs to be activated online. You have up to 5 days to activate your trial. Once you have activated your trial, the product will run for another 30 days free of charge.
Are the trial products limited?
No. In trial, all Exclaimer products are fully functional.
Can I try more than one product at a time?
Yes. Feel free to download and test as many of our products as you like. If you have any queries during any evaluation then please contact us for assistance.
Can I extend my trial?
Yes. Contact our sales department at sales@exclaimer.com for a trial license extension.
Is this a yearly renewable license or a one-off payment?
Most Exclaimer products are licensed for a one off fee and are valid for the purchased version and all minor updates. You will need to renew your license if you upgrade to a newer major version or if you want to extend your usage. An annual renewal is charged for continuation of Support and for the Mail Utilities Anti-Spam and Anti-Virus modules.
We have grown rapidly and gone over our user limit. How do I upgrade?
You can email sales@exclaimer.com with your request. We can then provide you with a quotation that meets your needs.
I am migrating to a new server with an updated version of Exchange. Can I move my license?
If you are moving between products (e.g. from Mail Utilities to Mail Disclaimers), you will need a new license for which there may be a charge. Please contact sales@exclaimer.com. If you are moving a purchased product to a new server then simply reapply your existing license after installation.
How do I order an Exclaimer product?
You can order Exclaimer products using a credit card or with a purchase order. Click the 'Buy Now' button on the relevant product page and follow the simple steps.
Is there a delivery charge?
No. Your license and invoice are delivered by email directly after purchasing.
How long is the lead time?
Exclaimer product licenses are delivered straight after a payment has been made or a purchase order has been approved.
What's included with my support package?
Exclaimer offers a full support service. Support is mandatory for the first year and renewable on an annual basis after that.
How long does my support package last?
All support packages last for 12 months. Longer support contracts are available on request. Please ask your sales contact for further details.
How do I speak to someone if I have a question about an Exclaimer product?
You can call on 1-888-450-9631 in the US or +44 (0) 1252 531422 for the rest of the world. You can also contact us by email at sales@exclaimer.com.