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EXCLAIMER SIGNATURE FEEDBACK POWER UP

Keep a finger on the pulse of customer experience

While many companies use surveys to better understand how satisfied and engaged their customers are, they often struggle to generate an accurate representation of customer sentiment because of low response rates. In addition, closing the loop on this feedback can prove challenging, with customers left unaware of the effect of their response.  

Exclaimer Signature Feedback Power Up offers new opportunities to obtain actionable feedback with any email to measure your CSAT (customer satisfaction) and/or NPS (Net Promoter Score), as well as reduce customer churn. This allows you to quickly address problems and act before it’s too late, as well as find advocates to endorse your company. Over the longer term, higher response rates and detailed analytics allow you to track performance and customer satisfaction, making sure you are always on the right path.  

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Features

Introduce 1-click surveys into your professional email signature templates to maintain continued monitoring of customer sentiment.

Configure signature templates to use surveys in a strategically beneficial way, e.g., for specific teams within your business, targeting specific audiences, or at specific times.

Drive higher response rates with surveys that deliver feedback at the click of a button.

See statistics on gathered feedback in a dedicated analytics dashboard.

Instantly measure CSAT (customer satisfaction), NPS (Net Promoter Score) or both.

Track satisfaction, happiness and response volume over time.

Get alerts in real time so you can react to feedback faster.

Connect feedback with a specific respondent email address.

Why choose Exclaimer Signature Feedback Power Up?

Track feedback

Attribute feedback responses to certain email recipients automatically so you can always tell where feedback has come from. 

Improve sales conversions

Monitor the health of all your customer/prospect conversations by quickly spotting any problems in the sales process.

Measure the customer experience

Obtain more accurate and representative data to instantly measure CSAT and/or NPS.

Use real time alerts & analytics

Use real-time alerts to action feedback swiftly and a dedicated analytics dashboard to measure performance

Get great response rates

Achieve regular response rates dramatically in excess of long-format surveys (as reported by Exclaimer customers).

Fact Sheet: Exclaimer Signature Feedback Power Up

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