Aller au contenu

DRIVE CUSTOMER SUCCESS

When you’ve worked hard to win new customers, keeping them is important. But it’s now easier than ever for customers to be tempted away. 

Long surveys typically only get a <1% response rate as customers are too busy and often don’t see the value.

Customers now expect to encounter '1-click’ rating systems throughout their buying journeys

Without an effective means of surveying customers, opportunities are missed to find strong advocates and use endorsements for promotional purposes.


Without an effective means of surveying customers, opportunities are missed to find strong advocates and use endorsements for promotional purposes. 

It can be difficult to identify when your support processes do not provide the necessary level of service and when to take action to save an important relationship. 

When remote assistance or a face-to-face appointment become necessary, there is no way to conveniently arrange sessions in a time-efficient and effortless way. 
 

Enhancing customer experience with email signatures

Organizations rely upon feedback to understand customer sentiment. Without this information, they risk losing touch with how customers engage with their brand. With the Exclaimer Signature Feedback Power Up, organizations can easily obtain feedback through the use of simple 1-click surveys within email signatures and do so with minimum effort.

The real-time feedback gathered from email signatures can be used to measure the quality of interaction that individuals and teams have with customers. This allows for immediate improvements to be implemented. Responses are easily identifiable, being attributed to specific email recipients, making replying and closing the feedback loop actionable on every response.

Get instant feedback to improve customer success

Easily drag and drop surveys straight into corporate email signature templates

Create bespoke reporting dashboards and respond to feedback faster with email alerts

Implement CSAT as a powerful tool to gain insight into employee engagement

Ask more questions, test more survey designs, and target surveys better using the signature rules engine (e.g. time of day, department, country, etc).

Find out what’s really driving customer and employee sentiment by presenting response reasons (e.g. price, features, service etc.) that provide context as to why they responded as they did.

Reduce customer churn and win more business

Improve customer relationships by identifying problems and resolving them quickly.

Turn negative situations around swiftly to build customer retention.

Obtain minute-by-minute feedback by response type.

Be alerted in real time to any issues so you can react faster.

Optimize support and service teams’ performance

Create a metric for help desk team success.

Enable optimization of team performance over time.

Provide a total view of stakeholder satisfaction at key points in the customer journey.

Integrate with popular collaboration tools: get customer insight flooding into Slack, Teams, Asana and more.

Drive company culture

Shape a customer-centric culture by sharing CSAT scores internally, highlighting the importance of customer satisfaction to the overall business.

Create a continuous desire for improvement by comparing different teams’ and individual’s CSAT performances.

Build dashboards and league tables designed to congratulate employees doing well and identify areas for improvement and training.

Showcase positive CSAT scores that increase brand reputation and encourage both customer and employee advocacy.

Clearly demonstrate commitment to customer service

Highlight commitment to customer service and experience by having a survey/feedback option in all emails.

Easily identify delighted customers that can be approached to provide testimonials, case studies and become brand advocates.

Read our case studies

See how our solutions help customers drive customer success through their email signatures.

Athéo Ingénierie 1 Exclaimer

Athéo Ingénierie

Découvrez à travers cette étude de cas comment et afin de répondre à quels objectifs, la société Athéo Ingénierie a adopté la solution Exclaimer Signature Management Cloud.

Read more >
Tobermore 3 Exclaimer

Tobermore

Tobermore chooses the combination of Exclaimer Signature Management Cloud and Exclaimer Signature Feedback to pave the way to customer experience excellence.

Read more >

Plus de 50 000 clients à travers le monde font confiance à Exclaimer

Essayez gratuitement aujourd'hui Votre nouvelle signature mail
n'est plus qu'à quelques clics