Software Maintenance Agreement (SMA)

  • Supported Exclaimer Products

    • Exclaimer Signature Manager Exchange Edition
    • Exclaimer Signature Manager Outlook Edition
    • Exclaimer Mail Archiver
    • Exclaimer Auto Responder
    • Exclaimer Email Alias Manager for Exchange
    • Exclaimer Template Editor

    If you have a current SMA for discontinued products, these will still be valid until the date they expire.

    The SMA does not apply to any Exclaimer Cloud solution.

  • Access Updates

    Supported customers are offered all product updates free of charge. Only up-to-date installations of the product are supported by Exclaimer.

    New features, updates, and any bug-fixes are only available to SMA-covered customers.

  • Save On Migrations

    Supported customers will be eligible for discounts on product migrations e.g. moving from Exclaimer Signature Manager to Exclaimer Cloud. Technical assistance for installations and setup is offered as a courtesy. Template design is offered as a separate chargeable service.

  • Raising a Support Ticket

    Exclaimer Standard Support provides dedicated technical support via the creation of an online support ticket. All Support customers must raise a support ticket by visiting www.exclaimer.com/support/raise-ticket.

    The support case will then be allocated to an Exclaimer Support Engineer who will contact you within 6 working hours, depending on the severity of the case. Remote desktop sessions are arranged in advance, subject to the Exclaimer Support team’s availability.

    Standard Support is available via email, live chat, telephone, and remote support using TeamViewer.

    Standard Support is available 24/5 from the following times:

    • • Australia/Asia: Mon 05:00 – Sat 08:00 AEST
    • • United Kingdom/Europe/Africa: Sun 19:00 – Fri 22:00 GMT
    • • Americas: Sun 14:00 – Fri 17:00 EST
  • Online Support

    Comprehensive video tutorials, technical guides and additional documentation are available 24/7 at support.exclaimer.com

  • Continued Stability

    We test our software with every new update to Exchange, Windows, and all the systems it relies on; if you aren't running with the latest updates, you aren't getting that crucial level of stability.

    For customers using Exclaimer Signature Manager Outlook Edition with Microsoft 365 (formerly Office 365), authentication requirements implemented by Microsoft means the software will no longer interact with Outlook Web Access. We recommend migrating to Exclaimer Cloud in this instance as it fully supports Microsoft's new authentication method.

  • Mandatory Minimum SMA

    You must take an SMA of at least one year when you buy any product – after that first year, we leave it at your discretion to renew your support agreement.

  • Compliance Obligation

    For organizations with requirements to keep all information systems up to date, the Exclaimer SMA is essential.

    Having access to the current, trusted, and approved version, depending on which one you use, could be vital to its continued function – and our guarantee of its ongoing integrity.

  • Supported Microsoft Systems

    The SMA is valid across all Exclaimer products operating on supported Microsoft systems. If an issue arises within an environment that is not supported by Microsoft, Exclaimer will still attempt to resolve the issue. However, if this is caused by an unsupported system, we reserve the right to request you update your system to the latest version before offering any additional support.

Discuss your needs with Exclaimer via our contact page to discuss related or wider questions.

Contact Us