Terms and Conditions

The following terms and conditions apply to the sale of products purchased from Exclaimer Ltd on this site.

We want you to understand the basis upon which you buy products from us.

Please read these terms and conditions carefully. If there is anything that you do not understand please contact us on 1‑646‑998‑9341 or by email to the following email address: sales@exclaimer.com before ordering a product and we will do our best to clarify the position for you. You will be contacted as soon as possible.


  • Who we are

    Exclaimer Ltd is a company registered in England and Wales under number 4938619. The company's registered office is Alpha House, 9-11 Alexandra Road, Farnborough, Hampshire, GU14 6BU, United Kingdom.

  • Customer Satisfaction

    Customer satisfaction is our number one priority. If you have a suggestion as to how we can improve our service to you or if you are dissatisfied about our service or any goods or services that you bought from Exclaimer Ltd then please contact us immediately on 1‑646‑998‑9341 or by email to the following email address: help@exclaimer.com.

    You will be contacted as soon as possible and definitely by the next working day. Our aim is to provide a resolution within five (5) working days.

  • How to buy from us

    If you want to buy goods or obtain services from us you have a choice of ways of doing this. Please refer to the Purchase Information section of the relevant product.

  • Ordering

    You can purchase an Exclaimer product/service via the following methods:

    • Ordering online through the Exclaimer payment portal.
    • Providing a signed Purchase Order (PO).
    • Signing and returning a quote sent to you from a dedicated Exclaimer Sales representative.
    • Sending an email confirmation to Exclaimer Sales.

    If you place an order with Exclaimer, these terms and conditions will apply.

  • Checking and Correcting

    It is up to you to check that your order is correct. There are facilities to enable you to correct any inputting errors prior to the submission of your order. If however you realise that you have made a mistake then do call us on 1‑646‑998‑9341 and we will see whether it is possible to intercept the order before it is accepted by us.

  • Orders cannot be withdrawn without our agreement

    By submitting your order by any of the above methods you are irrevocably offering to buy the goods on these terms and conditions.

  • VAT

    Our prices (including delivery charges where applicable) do not include VAT which is chargeable at 20% in the UK. VAT is also chargeable (at 20%) on all goods shipped to EC countries unless customers provide their VAT/tax number on headed paper or an official document. When a user in an EC country, other than the UK, provides a valid VAT number then the 'Total Exc. VAT' applies.

Security

  • Ordering Online

    The Exclaimer online order system encrypts all your personal information including your name, address and credit or debit card details using industry standard secure socket technology (SSL). This is intended to ensure that information passed between your computer and this site cannot be read in the unlikely event that it is intercepted by someone else.

  • Cookies

    A cookie is a small item of information which websites can use to both store and retrieve information via the clients' browser. Your browser will only release this information to the site that issued it. This site makes use of cookies to store information that is used to pre-fill request forms and orders for ease of use. If you do not accept or you erase these cookies, you may be required to log in manually to gain access to certain features of the site.

  • Emails

    When you use this site we may have cause to communicate with you by email.

    Our emails (including any attachments to them) may contain information that is confidential or legally privileged and intended only to be seen by a particular person or persons.

    If you know that you are not the intended recipient of an email or it is reasonably obvious that you are not the intended recipient, please note that any onward disclosure, copying, distribution or any use made of it (and any attachments) is prohibited and may be unlawful.

    If you are not the intended recipient of an email or attachment please notify the sender immediately and then delete the original email received and any attachment without making any copies or using the same in any other way.

  • Email liability

    Email transmission cannot be guaranteed to be secure or error free for many reasons, for example information can be intercepted, corrupted, lost, destroyed, delayed or be incomplete or contain viruses.

  • YOU SHOULD ALWAYS CARRY OUT YOUR OWN VIRUS CHECK BEFORE OPENING ANY ATTACHMENT.

    Emails and any files attached to them have been checked with virus detection software before transmission. However, Exclaimer Limited accepts no liability for any loss or damage which may be caused by viruses or other pernicious code or third party action.

  • Provision of information about products

    All and any information about the products on this site is provided by Exclaimer Ltd in good faith. The information on this site is not warranted to be complete or up to date and may be altered without notice at the discretion of Exclaimer Ltd.

  • No warranties

    We do not warrant that any products sold to you will meet your requirements or that their operation will be uninterrupted or error free.

    If you need a contractually binding term or condition then you must before you order provide us with all relevant information and details of precisely what assurance you are seeking. You can do this by contacting us on 1‑646‑998‑9341 or by email at the following email address: help@exclaimer.com. However you do need to obtain our separate written unambiguous agreement to the term or condition concerned and we can withhold our agreement to it at our entire discretion and without giving reasons.

  • Exclusion of liability

    It is our company policy and we hereby exclude all express and implied warranties or conditions relating to the products and services that we sell whether via this site or otherwise. The only exceptions being:

    • if those warranties or conditions are clearly stated on this site as being applicable to the sale of the relevant product or provision of the service concerned;
    • if the warranties and conditions are contained in a separate written agreement between us which we have agreed are to be contractually binding on us;
    • that we do not exclude our liability for death or personal injury caused by our negligence or liability based on a proven claim against us of fraudulent misrepresentation; and
    • THE ABOVE POLICY DOES NOT AFFECT ANY STATUTORY RIGHTS WHICH ARE AVAILABLE TO YOU TO THE EXTENT THAT SUCH RIGHTS ARE INCAPABLE OF BEING EXCLUDED BY LAW.
  • Limitation of Liability

    Our liability to you for any losses and costs connected with the sale of products or services to you shall not exceed the amount you originally paid us for the products or services in respect of which your claim relates.

    In no event will we be liable to you for any indirect or consequential damages even if we have been advised of the possibility of such damages. In particular without limiting the generality of the foregoing we accept no liability for any defective programmes, code or loss or corruption of data made or stored using products obtained from us nor for the costs of recovering or replacing such programmes code or data.

    Nothing in this statement limits our liability to you in the event of death or personal injury resulting from our negligence or based on a proven claim against us of fraudulent misrepresentation.

How to pay

  • Within the UK

    • credit card/debit card
    • cheque
    • bank transfer on account
  • Outside the UK

    • credit card/debit card
    • cheque
    • bank transfer
  • Credit terms for account holders

    If you have a credit account with us payment is due fourteen (14) days after the date of our invoice. It is our practice and right to charge interest for late payment calculated daily at 4% above Barclays Bank Plc base rate.

  • Returns

    We regret that we are not obliged to accept returns or cancellations of contracts.

  • Trademarks

    Exclaimer is the trademark of Exclaimer Ltd. You are not licensed to use any Exclaimer trademarks except with the express permission of Exclaimer Ltd.

  • Intellectual Property

    Except where otherwise identified the programming of this site and images and text on it are the copyright and/or database right of Exclaimer Ltd.

  • Trading hours and response times

    Exclaimer's office hours are 9:00 - 17:00 New York Time (Excluding DST) and the office is open every day of the year other than weekends and United Kingdom public holidays. All orders and quotations received are acknowledged by email. Customer emails received by us will be responded to within one (1) working day of receipt unless due to circumstances beyond our control (e.g. ISP failure).

  • Jurisdiction

    This site is controlled and operated from England. The terms and conditions of this site and any dispute about them or in relation to this site shall be governed by and subject to English Law. In the event that a dispute arises out of or relating to these terms and conditions or the use of or access to this site, such dispute shall be subject to the exclusivity of the English Court.