How to Use Social Media in Email Signatures
Brought to you by Exclaimer
Social media is the ‘hot topic’ right now and your organization is most likely active across many social media profiles. You probably regularly post across various social media platforms. You will also have links to your social media pages on your company website.
If you’re not using social media in email signatures, you’re missing out on a great opportunity to introduce your customers to your Twitter feed, Facebook page or LinkedIn profile. Adding social media links to your email signatures really is a great way to:
Get loads of new fans for free
Improve the reach of your marketing campaigns
Increase your customers’ loyalty
Turn email contacts into social connections
Friends, families and colleagues connect through social media. They’re there to share jokes, ideas, memories, celebrations, and more. Your products or services are very far from the top of that list.
A simple start can be adding social media icons to your email signatures. However, try to limit the number of link icons per signature. Better yet, allocate them appropriately to various teams.
You can add a hyperlink to your LinkedIn profile in your sales team's email signature template. Your customer service team's signature could go to your Facebook page relating to your whole company. Marketing could use your Twitter profile. The choice is yours!
Rather than offer discounts or free items, offer information about your company or exclusive content. Rather than ordering recipients to ‘Follow’ you, give them a potential benefit of doing so. Show readers the opportunities available if they follow your social media channels.
So, consider the use of social media in email signatures like any other social situation. Your success depends on three factors:
Be there – let your email users know you’re on social media and they can join you with a single click.
Be interesting – offer them some information and an incentive to do so, perhaps with a promotional banner beside the link.
Be yourself – incentives offered should be appropriate and reflect your sector or output.
Connecting with email recipients on social media
So how does social media in email signatures actually work? Well, firstly email signatures have a strong situational element. A recipient of your emails is already thinking about your company when reading your message. This means they can probably spare a few minutes to take a look at your social media profiles.
You then take into consideration the fact that social media often provides the most up-to-date information from your company. Using social media in email signatures means you’re keeping your most important clients in the know easily.
Also, social media in email signatures offers your target market another avenue to continue that business relationship outside of traditional communication channels. People are more likely to engage with your brand on social media if they already have an existing relationship with you. Social media in email signatures can then be used as a subtle lead nurturing avenue. These can actually work better than targeting recipients with ads and email marketing communications.
However, you need to make sure that the social content you link to is relevant and up to date. Don’t add links to accounts you don’t use anymore. Having a link to your Google+ profile is pointless when it’s no longer available. If you haven’t tweeted from your corporate Twitter account for more than a year, don’t include a link to it in your signature.
Recipients only want to read relevant and up-to-date content, so adding social media in email signatures when the profiles are inactive is just wasting everyone's time.
As different as social media and corporate email are, combining the two channels via email signatures can be very effective. Linking to your social networks from your email signatures can easily promote your latest content to people reading your messages. It also helps to increase your follower count and engagement levels at little to no cost.